Conference: Oct 5-6
Workshops: Oct 7
Take a look at all of the expert speakers from Content Marketing World 2026.
Julie Rickis, Head of Customer Experience
Julie Rickis is the Head of Customer Experience & Market Research at MassMutual with over 25 years of experience across the insurance and healthcare industries. She specializes in bringing actionable insights to business partners to improve customer experiences and drive measurable outcomes. Her areas of expertise include customer experience, market research, operations, and program management. She holds a master’s degree from George Mason University,