2026 Agenda

 

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Balancing Brains and Bots: Accelerating a Responsible AI Workflow

Megan Gilhooly  (Sr. Director of Global Content & Intelligence, OneTrust)
Location: Insight to Impact Stage
Date: Tuesday, October 6
Time: 11:45 am - 12:15 pm
Pass Type: All Access, Digital, CMWorld 2-Day, CMWorld 3-Day - Get your pass now!
Session Type: Session
Track: AI Systems & Content Tech, CMWorld
Vault Recording: Video
Megan Gilhooly

Scaling content operations with agentic AI is a leadership problem, not a tooling problem: prepare the whole team so you are not the bottleneck, start with one real workflow instead of waiting for a perfect stack, and put human judgment only where it changes risk and value—regulatory interpretation, technical accuracy, and marketing narrative. Agents and knowledge graphs can draft, retrieve, and assemble at scale across GRC, product, and campaign content, but they pull from a finite budget just as people do, so leaders must grow talent that can adapt and place brains where they accelerate bots rather than compete with them. The operators who make that hybrid system work are curious under discomfort, obsessed with one concrete problem, and able to prove results stakeholders will fund.

Takeaway

  • Scale the team’s readiness before you scale the agents.
  • Put humans only at the points that protect quality, compliance, and brand.
  • Hire and develop for curiosity, problem focus, and measurable results—not pre-AI job titles.