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Take a look at all of the expert speakers from Content Marketing World 2026.
Julio Franco, Chief Customer Officer, Zappi
Julio Franco is Chief Customer Officer at Zappi, where he leads global customer success and consulting teams helping brands build modern, connected approaches to consumer understanding. With more than 25 years of experience across research, analytics, and insights leadership, Julio has worked with many of the world's largest brands to accelerate learning, improve decision-making, and strengthen customer-centricity. Prior to Zappi, he held leadership roles at AIG and Ipsos.