Schedule Viewer 2023
2024 Agenda Coming Soon!

The 2024 CMWorld Agenda is coming soon! Below you’ll find the 2023 Agenda including topics, speakers, and tracks. Check back soon for 2024 speaker and schedule announcements.

Use the filters to find the speakers and sessions that present solutions to your greatest content marketing challenges and plan your personal CMWorld experience.

Note that rooms do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

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Sharifah Niles-Lane , Senior Vice President, Head of Enterprise Social Media and Content Strategy, Citizens

Sharifah Niles-Lane is an award-winning marketing and communications leader and the Senior Vice President, Head of Enterprise Social Media and Content Strategy at Citizens Financial Group, one of the largest banks in the country. Sharifah brings more than 18 years of social media, digital and content marketing experience, and a proven track record of success to the organization. In her current role, Sharifah leads enterprise-wide digital content and social media strategy, champions innovative communications tactics and drives effective execution to elevate and protect the brand’s reputation. Before joining Citizens, Sharifah led digital marketing and social media strategy at Eastern Bank, Liberty Mutual Insurance, Houghton Mifflin Harcourt, and John Hancock. She has been recognized with many industry awards for her outstanding work and demonstrated expertise. Over the years, Sharifah has been instrumental in leading strategies and campaigns for many brands and partnerships such as Showtime, Universal Music – Decca, The Oprah Winfrey Show’s “No Phone Zone” Campaign, The Boston Marathon, Curious George, and many more. Sharifah graduated Magna Cum Laude from Newbury College in Brookline, MA, with a BA in Communications. She has a passion for mentorship and community service and currently serves on the board of directors for YW Boston.

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