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Schedule Viewer 2022

View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

Why your customer experience sucks and how to fix it

Chris Belli  (VP - Marketing & Business Development, Studio Science)

Location: Room 3

Date: Wednesday, September 14

Time: 11:40 am - 12:10 pm

Pass Type: Main Conference Plus, Main Conference, All-Access Pass, Virtual Pass

Track : Content Innovation

Session Type: Session

Audience Level: All

Vault Recording: TBD

Audience Level: All

Studio Science

Your customer experience probably sucks right now. But you can fix it. Today, more than ever, customers want to find themselves in your brand story, in your content, and throughout your website. They expect their needs and desires to be met instantly and consistently, anywhere, anytime. Companies who can innately understand the world of their customer, adapt to their needs, and design specifically for their benefit can gain a competitive advantage that wins hearts and business. During this session, Chris Belli, VP of Studio Science, a leading brand experience agency, will walk you through key customer experience pillars to discover more profitable opportunities, design more desirable products, and convert more loyal customers.


1. Understand your buyers and customers
2. Position your brand for the market
3. Deliver experiences that work better.