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Schedule Viewer 2022

Use the filters to identify the speakers and sessions that present solutions to your greatest content marketing challenges. Keynotes and breakout sessions are currently available on demand to All Access, Main Conference Plus (with on demand option), Virtual Experience, and On Demand passholders.

Why your customer experience sucks and how to fix it

Chris Belli  (VP - Marketing & Business Development, Studio Science)

Location: Room 3

Date: Wednesday, September 14

Time: 11:40 am - 12:10 pm

Pass Type: Main Conference Plus, Main Conference, All-Access Pass, Virtual Pass

Track : Content Innovation

Session Type: Session

Audience Level: All

Vault Recording: TBD

Audience Level: All

Studio Science

Your customer experience probably sucks right now. But you can fix it. Today, more than ever, customers want to find themselves in your brand story, in your content, and throughout your website. They expect their needs and desires to be met instantly and consistently, anywhere, anytime. Companies who can innately understand the world of their customer, adapt to their needs, and design specifically for their benefit can gain a competitive advantage that wins hearts and business. During this session, Chris Belli, VP of Studio Science, a leading brand experience agency, will walk you through key customer experience pillars to discover more profitable opportunities, design more desirable products, and convert more loyal customers.


1. Understand your buyers and customers
2. Position your brand for the market
3. Deliver experiences that work better.