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Schedule Viewer 2022

View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

Professional Services Forum

Jonathan Kranz  (Principal, Kranz Communications)

Location: Room 6

Date: Friday, September 16

Time: 10:30 am - 1:00 pm

Pass Type: Main Conference Plus, All-Access Pass, Summit or Industry Forum Only

Session Type: Industry Forum

Audience Level: All

Vault Recording: TBD

Audience Level: All

The Professional Services Forum concentrates on developing a content strategy that emphasizes the quality of the client relationship.


  1. How to create competitive distinction by focusing on qualities of the firm/client relationship
  2. Demonstrating real empathy to genuine client concerns
  3. Applying stories to your firm's advantage
  4. Plus specific tactics/techniques for fulfilling your strategy