The 2024 CMWorld Agenda is coming soon! Below you’ll find the 2023 Agenda including topics, speakers, and tracks. Check back soon for 2024 speaker and schedule announcements.
John Gonzalez (Communications Manager, Northeast Ohio Regional Sewer District | NEORSD)
Location: Room 151B
Date: Thursday, September 28
Time: 10:15 am - 10:55 am
Pass Type: All Access Pass, Main Conference Plus, Main Conference, Digital Pass - Get your pass now!
Audience Level: Intermediate
Conference Theme: B2C
Session Type: Session
Track: Social Media/Influencer Marketing
Vault Recording: TBD
Audience Level: Intermediate
Sewers are the original social media network. And whether treating or tweeting, there is plenty we can learn about content and connections that matter most. Join this session to hear from a Cleveland sewer utility who turned a Twitter account into an engaged community of customers, followers, and even fans through some of the very same lessons learned managing crap -- both literal and figurative -- for now more than 50 years.